Client Services Executive

ReMarkの一員になり、保険業界の未来を創造しましょう。

ReMarkは、世界中の保険会社のサステナブルな成長をサポートするグローバルな保険コンサルティング会社です。SCORグループの一員である私たちは、データインテリジェンス、マーケティング、Techソリューションを専門としています。私たちは1984年の設立以来、10億人を超える人々にアプローチを行い、12,000件以上のキャンペーンを実施し、毎年100万件を上回る保険契約のアンダーライティングを行っています。ReMarkには、40カ国のさまざまな国籍からなる250名以上の従業員が所属しており、世界の17カ所にオフィスがあります。クライアントは500を超える保険会社に加え、Garmin、現地政府、大学など、業界外での提携も行っています。保険業界の変革が私たちのビジョンであり、人々のヘルス＆ウェルネスにサステナブルな影響を与える製品を作り出すことが重要だと考えています。

The Role

As a Client Services Executive, you are responsible for the following:

Call Centre Operation and Resource Management

• Ongoing delivery of all campaigns as forecast and updated within the Operating Plan - ensuring achievement of ReMark’s profit targets.
• Support development of creative material and TM scripts for assigned projects, presentation to and obtaining approval from clients for all aspects – this includes negotiating copy and respecting ReMark’s creative standards - ensuring all components are proofread and compliant with standards.
• Ensure delivery of quality outputs across all channels – responsible for approval of relevant steps in print production, telemarketing materials; ongoing quality monitoring through call listening and delivery of defined quality assurance standards.
• Maintain superior working knowledge of telemarketing and direct mailing processes.
• Support all aspects of data including selection, segmentation and modelling, testing, tracking of defined segments and briefing for analysis of specified variables

Client Relationship Management

• Pro-actively engage and support the Head of Market to maintain and develop key client relationships.
• Provide support to Head of Market for presentations, strategy documents and meetings as required.

Client Reporting & Analysis

• Ensure accuracy and consistency in updating reports and trackers for all campaigns.
• Clients campaign analysis to provide improved database selection criteria.
• Tracking, recommending and taking actions to ensure business and campaign goals are achieved.

Front Office Business Support

• Support new business development initiatives such as presentation and proposal preparation as well as RFP process.

Technical/Essential Competences

• Achieves results within established timelines
• Manages each stage of a project to ensure that commitments are met in a manner that is timely, within budget and to the highest quality standards.
• Recognizes opportunities and initiates actions to capitalize on them
• Builds rapport and develops alliances with a broad range of people
• Proficient in all Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Analytical and able to interpret data

Personal Competencies

• People oriented and great interpersonal skills
• Outspoken and result driven

Required Education/Work Experience

• Degree holder related to Mathematics or Information Technology is preferable
• Candidates with 1 to 2 years working experience in a Bank, Financial Institution or Insurer will have an added advantage.

What we offer

• Competitive salary and benefits
• 1 year fixed term contract subject to renewal
• Training opportunities
• Working in a global, entrepreneurial start-up environment within the established SCOR Group

会社の公用語は英語です。すべての ReMark 従業員は、組織内で効果的にコミュニケーションを取り、業務を遂行するために十分なレベルの英語を話し、読み書きする必要があります。