Client Services Executive





The Role

As a Client Services Executive, you are responsible for the following:

Call Centre Operation and Resource Management

  • Ongoing delivery of all campaigns as forecast and updated within the Operating Plan - ensuring achievement of ReMark’s profit targets.
  • Support development of creative material and TM scripts for assigned projects, presentation to and obtaining approval from clients for all aspects – this includes negotiating copy and respecting ReMark’s creative standards - ensuring all components are proofread and compliant with standards.
  • Ensure delivery of quality outputs across all channels – responsible for approval of relevant steps in print production, telemarketing materials; ongoing quality monitoring through call listening and delivery of defined quality assurance standards.
  • Maintain superior working knowledge of telemarketing and direct mailing processes.
  • Support all aspects of data including selection, segmentation and modelling, testing, tracking of defined segments and briefing for analysis of specified variables

Client Relationship Management

  • Pro-actively engage and support the Head of Market to maintain and develop key client relationships.
  • Provide support to Head of Market for presentations, strategy documents and meetings as required.

Client Reporting & Analysis

  • Ensure accuracy and consistency in updating reports and trackers for all campaigns.
  • Clients campaign analysis to provide improved database selection criteria.
  • Tracking, recommending and taking actions to ensure business and campaign goals are achieved.

Front Office Business Support

  • Support new business development initiatives such as presentation and proposal preparation as well as RFP process.

Technical/Essential Competences

  • Achieves results within established timelines
  • Manages each stage of a project to ensure that commitments are met in a manner that is timely, within budget and to the highest quality standards.
  • Recognizes opportunities and initiates actions to capitalize on them
  • Builds rapport and develops alliances with a broad range of people
  • Proficient in all Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
  • Analytical and able to interpret data

Personal Competencies

  • People oriented and great interpersonal skills
  • Outspoken and result driven

Required Education/Work Experience

  • Degree holder related to Mathematics or Information Technology is preferable
  • Candidates with 1 to 2 years working experience in a Bank, Financial Institution or Insurer will have an added advantage.

What we offer

  • Competitive salary and benefits
  • 1 year fixed term contract subject to renewal
  • Training opportunities
  • Working in a global, entrepreneurial start-up environment within the established SCOR Group
Jia Na Corporate Photo

Na Jia ReMark CEO

会社の公用語は英語です。すべての ReMark 従業員は、組織内で効果的にコミュニケーションを取り、業務を遂行するために十分なレベルの英語を話し、読み書きする必要があります。



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