Client Manager





The Role

The Client Manager is responsible for the following:

  • Planning and implementation of campaigns in Japan and day to day client relationships
  • Maximize the value from campaign design in aligning with company strategy and direction

Key Responsibilities and Tasks

  • Communicate with clients and make healthy relationship with them for the business purpose of ReMark
  • Accurate set up and updating of campaigns in the campaign management system
  • Adherence to ReMark’s internal project management methodology
  • Creation, communication and adherence to project timetables
  • Data management and enhancement adhering to country specific legislation, ReMark global and best practice guidelines
  • Oversee and ensure delivery of quality outputs across all channels
  • Collaborate fully with all internal resources/departments as appropriate
  • Supervise, coach and motivate the Campaign Execution team
  • Delivery of campaigns according to ReMark and industry best practice standards
  • Determine overall campaign strategy; clearly define objectives including direct marketing testing methodologies
  • Development of copy and artwork for assigned projects, presentation to and obtaining approval from clients for all aspects – this includes negotiating copy and respecting ReMark’s creative standards - ensuring all components are proofread and compliant with standards
  • Maintain superior working knowledge of print production, telemarketing and digital processes
  • Manage all aspects of data including selection, segmentation and modelling, testing, tracking of defined segments and briefing for analysis of specified variables
  • Understand the financial side/impact of campaigns, the cash flow from start to finish e.g. Marketing Allowance, Marketing Bonus, Ongoing Commission, Business Value derivation
  • Sign off on all data processing and ensure that data is handled within agreed information security standards
  • Regular analysis of Management Information reports
  • Engage and brief internal departments/resources as required e.g. Group Creative, Marketing Operations, Actuarial, Production, Telemarketing, and Portfolio Management
  • Closely monitor performance of external parties and vendors as necessary to achieve agreed targets
  • Proactively drive program improvements which lead to increased returns
  • Supervise, train and coach Campaign Managers (including new and existing) in order to support ongoing skill development as required
  • Pro-actively engage with and support the Business Relationship Manager to maintain and develop key client relationships
  • Provide support to Business Relationship Manager with regard to client presentations, strategy documents and meetings as required

Technical/Essential Competencies

  • Clear thinking: Proven experience simplifying strategy into specific actions with clear accountability, making decisions with speed and accuracy despite ambiguity based on best available information, and communicating priorities clearly and concisely
  • Dynamic, energetic and high-energy individual with a proven track record of client acquisition in Japan
  • Proven commercial acumen
  • Ability to influence and collaborate with senior level management team
  • Executive level presentation skills
  • Strong verbal and written communication in Japanese and English
  • Reliable, responsive, attentive to detail
  • Respect team work and group standard
  • Self – starter who operates at speed
  • Highly motivated by success – ambitious for personal growth and new challenges
  • Motivated by new challenges and willing to venture into the unknown
  • Established track record of producing high quality work that demonstrates attention to detail.
  • Produces clear, complete and professional forms of communication demonstrating writing skills that meet the need of the intended audience
  • Effectively manages multiple Service Provider relationships
  • Proactively seeks new ways to deliver better quality, cost and process

Personal Competencies

  • Exception interpersonal skill; Initiative, self-confident, strong team player
  • Exception skills as a change agent and process oriented individual

Required Education/Work Experience

  • Bachelor’s degree from university
  • 3+ years’ experience in sales or marketing

What we offer

  • Competitive salary and benefits
  • Training opportunities
  • Working in a global, entrepreneurial "start-up" environment within the established SCOR Group

Jia Na Corporate Photo

Na Jia ReMark CEO

会社の公用語は英語です。すべての ReMark 従業員は、組織内で効果的にコミュニケーションを取り、業務を遂行するために十分なレベルの英語を話し、読み書きする必要があります。



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