Senior Business Analyst


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Tipo de trabajo
Permanent (full time)

¡Únete a nosotros y modela el futuro del sector de los seguros!

SCOR Digital Solutions (ReMark) es el eje tecnológico de SCOR para las soluciones automatizadas de suscripción, siniestros y bienestar. Combinando la amplia experiencia en análisis y datos de SCOR con las galardonadas competencias de nuestros equipos técnicos y de nuestros productos, nuestras soluciones ayudan a las aseguradoras a transformar la experiencia de sus consumidores en todo el mundo. También realizamos estudios anuales con más de 12.500 consumidores de seguros en 22 mercados clave de todo el mundo, garantizando que nuestras soluciones estén siempre inspiradas en la voz de los consumidores de hoy.

SCOR Digital Solutions es un empresa que ofrece igualdad de oportunidades. Nuestro equipo es increíblemente diverso, con más de 175 empleados de 33 nacionalidades repartidos en 15 oficinas en todo el mundo.

The role

As a Senior Business Analyst, you will play an essential role in leading a team of business analysts to deliver comprehensive software solutions within the insurance domain.

This role entails effective team management, managing stakeholder relationships, and ensuring precise requirements gathering and validation to inform the design and specification of technical solutions. You will oversee project milestones, refine processes to maximize efficiency, and guarantee that products align with business objectives and quality standards.

Additionally, this position involves comprehensive documentation management, supporting client-specific integrations, and customizations, and addressing system integration challenges with a focus on client satisfaction. With a hands-on approach to mentorship and a strategic vision for driving business improvements, the Senior Business Analyst will serve as a key facilitator across various departments, ensuring seamless communication, collaboration, and successful technological advancements.

Key responsibilities

  • Lead, mentor, and manage a team of business analysts, ensuring the delivery of high-quality work and professional development.
  • Serve as the primary liaison for communication among business stakeholders, the IT department, and software development teams.
  • Facilitate cross-departmental collaboration to ensure a comprehensive understanding of business requirements and technical possibilities.
  • Elicit, analyze, and validate business and user requirements for process changes, policy, and information systems.
  • Offer regular performance evaluations, guidance, and feedback to the team.
  • Prioritise and delegate project tasks between team members, effectively balancing workloads and project deadlines.
  • Document requirements and system logic adjustments through complex business and user-need analyses.
  • Ensure the full team of analysts can translate business requirements into functional specifications in partnership with product managers, system architects, and developers.
  • Align proposed technical solutions with the organization's strategic goals and ensure integration with existing business and system operations.
  • Monitor project progress, address issues that arise, and consistently meet project delivery milestones.
  • Conduct impact analyses, assess change readiness, and facilitate change management through effective stakeholder communication.
  • Work with quality assurance teams to validate that products meet the required business standards and quality criteria.
  • Identify and implement opportunities for business process enhancements through information systems or process adjustments.
  • Develop and maintain extensive product documentation that adheres to organizational standards.
  • Produce and regularly update user manuals, help files, system specifications, and other client materials to enhance user understanding and operation of the software.
  • Directly engage with clients to comprehend their integration needs with current systems and coordinate with the technical team to devise appropriate solutions.
  • Assess client IT infrastructure and business operations to recommend effective software integration and customization strategies.
  • Support the creation and implementation of integration test plans and assist with troubleshooting any integration-related challenges.

Technical/Essential competencies

  • Excellent communication skills, with the ability to articulate complex concepts clearly and persuasively to stakeholders at all levels of the organisation.
  • Strong leadership qualities, including motivating and inspiring team members, fostering a positive work environment, and mentoring colleagues for career development.
  • Exceptional problem-solving abilities, capable of identifying creative solutions to challenging issues and making sound decisions under pressure.
  • A high degree of emotional intelligence, with the aptitude to navigate interpersonal relationships judiciously and empathetically.
  • Resilience and adaptability, maintaining composure and effectiveness in the face of change, uncertainty, and tight deadlines.
  • Attention to detail, ensuring accuracy and thoroughness in all aspects of work, combined with the capacity to understand and maintain a focus on the bigger picture.
  • Time management and prioritization skills, able to manage multiple projects and responsibilities simultaneously without compromising on quality.
  • In-depth knowledge of business analysis methodologies and best practices, with the ability to apply them effectively in software development and process improvement initiatives.
  • Proficiency in requirement elicitation techniques, including interviews, workshops, and prototyping, to gather clear and actionable business needs.
  • Strong analytical and systems thinking skills, capable of comprehending complex systems and identifying interdependencies within an enterprise context.
  • Experience with business process modeling tools and notations such as BPMN or UML to map and redesign processes for greater efficiency.
  • Familiarity with Agile and Scrum methodologies, ensuring the ability to work collaboratively with cross-functional teams and manage iterative development cycles.
  • Expertise in data analysis and visualization to support decision-making and present insights through tools like SQL, Excel, and BI software.
  • Competence in user story development and acceptance criteria definition to ensure clear communication of requirements to technical teams.
  • Proficiency in project management software and techniques, enabling effective tracking of project progress and resource management.
  • Technical writing skills for the creation of comprehensive documentation, user manuals, and system specifications that adhere to industry standards.
  • Understanding of software quality assurance principles and experience coordinating with QA teams to ensure the alignment of products with business needs and quality benchmarks.
  • Knowledge of software integration, including experience with APIs, web services, and middleware solutions, to address client-specific customisation and integration requirements.
  • Capability to use document management tools and collaborative platforms to maintain up-to-date and organized project-related documentation.

Personal competencies/Nice to have

  • Enthusiastic.

Required education/Work experience

  • Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
  • Certifications from recognised professional bodies such as the International Institute of Business Analysis (IIBA), Project Management Institute (PMI), Agile certifications (e.g., Certified ScrumMaster), or other relevant certifications can be highly beneficial.

What we offer

  • Be part of an international culture with Tech specialists.
  • Medical Allowance and pension plans.
  • Remuneration Policy.
  • Green Policy.
  • Evolve in a stimulating and challenging environment.
  • Share and learn with a passionate international community.
  • Evolve in a start-up mentality.

El idioma de trabajo de la empresa es el inglés. Todos los empleados deben hablar, leer y escribir en inglés con un nivel suficiente para poder comunicarse y desenvolverse con efectividad en la organización.

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