Client Manager

¡Únete a nosotros y modela el futuro del sector de los seguros!

ReMark es una consultora global de seguros que ayuda a las aseguradoras de todo el mundo a crecer de forma sostenible. Formamos parte del Grupo SCOR y estamos especializados en soluciones de inteligencia de datos, marketing y tecnología. Desde 1984, hemos llegado a más de mil millones de personas, hemos realizado más de 12.000 campañas y suscribimos más de un millón de pólizas al año. Somos un equipo de más de 250 empleados de 40 nacionalidades y 17 oficinas en todo el mundo. Entre nuestros clientes se encuentran más de 500 aseguradoras, y también nos hemos asociado fuera del sector con Garmin, gobiernos locales y universidades, entre otros. Nuestra visión es transformar el sector de los seguros, y también creemos en la creación de productos que tengan un impacto sostenible en la salud y el bienestar de las personas.

The Role

The Client Manager is responsible for the following:

• Planning and implementation of campaigns in Japan and day to day client relationships
• Maximize the value from campaign design in aligning with company strategy and direction

Key Responsibilities and Tasks

• Communicate with clients and make healthy relationship with them for the business purpose of ReMark
• Accurate set up and updating of campaigns in the campaign management system
• Adherence to ReMark’s internal project management methodology
• Creation, communication and adherence to project timetables
• Data management and enhancement adhering to country specific legislation, ReMark global and best practice guidelines
• Oversee and ensure delivery of quality outputs across all channels
• Collaborate fully with all internal resources/departments as appropriate
• Supervise, coach and motivate the Campaign Execution team
• Delivery of campaigns according to ReMark and industry best practice standards
• Determine overall campaign strategy; clearly define objectives including direct marketing testing methodologies
• Development of copy and artwork for assigned projects, presentation to and obtaining approval from clients for all aspects – this includes negotiating copy and respecting ReMark’s creative standards - ensuring all components are proofread and compliant with standards
• Maintain superior working knowledge of print production, telemarketing and digital processes
• Manage all aspects of data including selection, segmentation and modelling, testing, tracking of defined segments and briefing for analysis of specified variables
• Understand the financial side/impact of campaigns, the cash flow from start to finish e.g. Marketing Allowance, Marketing Bonus, Ongoing Commission, Business Value derivation
• Sign off on all data processing and ensure that data is handled within agreed information security standards
• Regular analysis of Management Information reports
• Engage and brief internal departments/resources as required e.g. Group Creative, Marketing Operations, Actuarial, Production, Telemarketing, and Portfolio Management
• Closely monitor performance of external parties and vendors as necessary to achieve agreed targets
• Proactively drive program improvements which lead to increased returns
• Supervise, train and coach Campaign Managers (including new and existing) in order to support ongoing skill development as required
• Pro-actively engage with and support the Business Relationship Manager to maintain and develop key client relationships
• Provide support to Business Relationship Manager with regard to client presentations, strategy documents and meetings as required

Technical/Essential Competencies

• Clear thinking: Proven experience simplifying strategy into specific actions with clear accountability, making decisions with speed and accuracy despite ambiguity based on best available information, and communicating priorities clearly and concisely
• Dynamic, energetic and high-energy individual with a proven track record of client acquisition in Japan
• Proven commercial acumen
• Ability to influence and collaborate with senior level management team
• Executive level presentation skills
• Strong verbal and written communication in Japanese and English
• Reliable, responsive, attentive to detail
• Respect team work and group standard
• Self – starter who operates at speed
• Highly motivated by success – ambitious for personal growth and new challenges
• Motivated by new challenges and willing to venture into the unknown
• Established track record of producing high quality work that demonstrates attention to detail.
• Produces clear, complete and professional forms of communication demonstrating writing skills that meet the need of the intended audience
• Effectively manages multiple Service Provider relationships
• Proactively seeks new ways to deliver better quality, cost and process

Personal Competencies

• Exception interpersonal skill; Initiative, self-confident, strong team player
• Exception skills as a change agent and process oriented individual

Required Education/Work Experience

• Bachelor’s degree from university
• 3+ years’ experience in sales or marketing

What we offer

• Competitive salary and benefits
• Training opportunities
• Working in a global, entrepreneurial "start-up" environment within the established SCOR Group

El idioma de trabajo de la empresa es el inglés. Todos los empleados de ReMark deben hablar, leer y escribir en inglés con un nivel suficiente para poder comunicarse y desenvolverse con efectividad en la organización.