Project & Business Support Executive

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Job type
Permanent (full time)
Published

Come join us, and shape the future of the insurance industry!

ReMark is a global insurance consultancy helping insurers worldwide grow sustainably. Part of the SCOR Group, we specialise in data intelligence, marketing and technology solutions. Since 1984, we’ve reached over 1 billion people, ran over 12,000 campaigns and underwrite over 1 million policies each year. We’re a team of over 250 employees from 33 nationalities and 17 offices worldwide. Our clients include over 500 insurers, and we’re also partnering outside the industry with Garmin, local government, universities and more. Our vision is to transform the insurance industry, and we also believe in making products that have a sustainable impact on people's health and wellness.

The Role

As Project & Business Support Executive you will:

  • Play an essential role in growing ReMark’s Malaysia business portfolio.
  • In a highly competitive environment, you will be working with a global team to cut through the noise and shape an attractive brand online.

Key Responsibilities

Call Centre Operation & Resource Management

  • Ongoing delivery of all campaigns as forecast and updated within the operating plan – ensuring achievement of ReMark’s profit targets.
  • Support development of creative material and telemarketing scripts for assigned projects, presentation to and obtaining approval from clients for all aspects – this includes negotiating copy and respecting ReMark’s creative standards – ensuring all components are proofread and compliant with standards.
  • Ensure delivery of quality outputs across all channels – responsible for approval of relevant steps in print production, and telemarketing materials; ongoing quality monitoring through call listening and delivery of defined quality assurance standards.
  • Maintain superior working knowledge of telemarketing and direct mailing processes
  • Support all aspects of data including selection, segmentation and modeling, testing, tracking of defined segments, and briefing for analysis of specified variables.

Client Relationship Management

  • Pro-actively engage and support the Senior Operations Director to maintain and develop key client relationships
  • Provide support to the Senior Operations Director for presentations, strategy documents and meetings as required.

Client Reporting & Analysis

  • Ensure accuracy and consistency in updating reports and trackers for all campaigns
  • Clients' campaign analysis to provide improved database selection criteria
  • Tracking, recommending and taking actions to ensure business and campaign goals are achieved.

Front Office Business Support

  • Support new business development initiatives such as presentation and proposal preparation as well as RFP process.

Technical/Essential Competencies

  • Proficiency in O365 tools, Microsoft suite and social media.

Personal Competencies

In addition to fantastic creative abilities, you will have:

  • An excellent understanding of content formats, communication channels and audience engagement in ReMark key global markets.
  • A healthy knowledge of news & current affairs especially in the topic of technology, data governance, health & wellness, financial sector, insurance, and consumer behavior.
  • A real openness to the world. The Front Office team is global, you will be curious to explore and have the desire to conceive, develop and implement innovative ideas.
  • Excellent organisational skills with the ability to manage multiple projects in a complex, fast-paced, and deadline-driven environment.

Required Education/Work Experience

  • Bachelor’s degree in business administration or related fields.
  • Candidates with working experience in a bank, financial institution or insurer will have an added advantage.
  • Fluent in English (both written and spoken). Good/native knowledge of Malay and Chinese is a plus.

What we offer

  • Competitive Salary
  • Private insurance plan
  • Training & professional development opportunities
  • Sustainable & single-use plastic-free office environment
  • Working in a global, entrepreneurial ‘start-up’ environment within the established SCOR Group
Talent, regardless of gender, race, sexual orientation, should be the driver of our business and human resources. It helps us eliminate bias and diversify our workforce, our ideas
Jia Na Corporate Photo

Na Jia ReMark CEO

The company working language is English. All ReMark employees should speak, read and write English to a sufficient level in order to communicate and operate effectively in the organization.

Apply now

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