Digital Solutions Supervisor/Manager


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Come join us, and shape the future of the insurance industry!

ReMark is a global insurance consultancy helping insurers worldwide grow sustainably. Part of the SCOR Group, we specialise in data intelligence, marketing and technology solutions. Since 1984, we’ve reached over 1 billion people, ran over 12,000 campaigns and underwrite over 1 million policies each year. We’re a team of over 250 employees from 33 nationalities and 17 offices worldwide. Our clients include over 500 insurers, and we’re also partnering outside the industry with Garmin, local government, universities and more. Our vision is to transform the insurance industry, and we also believe in making products that have a sustainable impact on people's health and wellness.

The Role

The Digital Solutions Supervisor/Manager is responsible for the following:

  • Working on solutions related to the selling of insurance, solutions automating and optimizing the claims process, as well more marketing related apps such as a health and wellness loyalty mobile application.

Key Responsibilities and Tasks

  • Facilitating workshops to design, clarify and validate requirements with our customers regarding the functionality, configuration and technical deployment and implementation of our web-based software solutions in insurance.
  • Ensuring through client and internal workshops that our solutions remain coherent, performing and maintainable across different client installations
  • Own and manage relationship with vendors, working with them to safeguard timely delivery with quality
  • Taking the lead in analyzing urgent and complex production incidents
  • Ability to define and solve more technical and integration related challenges
  • Translate functional requirements and integration needs in well-defined user stories and detailed interface specifications and designs
  • Share and explain the specifications with our near-short and/or offshore development teams
  • Maintain a good working relationship with the colleagues in our multi-national team and global stakeholders
  • Keep organized on tools such as Confluence to ensure business continuity.
  • Receive, process and document feedback from stakeholders and development teams in order to continuously improve our products and methods.

Technical/Essential Competencies

  • Proficient in both writing and speaking in Japanese and English
  • Strong analytical skills and know how to identify risks and opportunities.
  • Established track record of producing high quality work that demonstrates attention to detail.
  • Produces clear, complete and professional forms of communication demonstrating writing skills that meet the need of the intended audience
  • Effectively manages multiple Service Provider relationships
  • Proactively seeks new ways to deliver better quality, cost and process

Personal Competencies

  • Builds rapport and develops alliances with a broad range of people
  • Recognizes opportunities and initiates actions to capitalize on them. Looks for new and productive ways to make an impact
  • Produces clear, complete and professional forms of communication in writing that meet the needs of the intended audience
  • Exceptional interpersonal skill; Initiative, self-confident, strong team player

Required Education/Work Experience

  • Master’s degree in Technology, Engineering, Computer Science or similar quantitative field
  • >5 years experience in managing digital/software projects in a project management, consultancy or business analyst capacity.
  • Experience with working in a dynamic (international) environment
  • Experience with security and compliance related challenges
  • Knowledge on working with near-short or off-shore development teams
  • Knowledge on working using Agile/Scrum-principles
  • Knowledge on web service integrations (REST API’s)
  • Knowledge on software architecture
  • Knowledge on applications like Postman and Swagger
  • Knowledge on languages like JSON, YAML, XML

Nice to have

  • Insurance industry experience is preferred, but not required
  • Experience with cloud architecture
  • Experience with BI software (PowerBI)
  • Experience with HTML/CSS, SQL, JavaScript, Ruby on Rails

What we offer

  • Competitive salary and benefits
  • Training opportunities
  • Working in a global, entrepreneurial "start-up" environment within the established SCOR Group
Talent, regardless of gender, race, sexual orientation, should be the driver of our business and human resources. It helps us eliminate bias and diversify our workforce, our ideas
Jia Na Corporate Photo

Na Jia ReMark CEO

The company working language is English. All ReMark employees should speak, read and write English to a sufficient level in order to communicate and operate effectively in the organization.

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