Client Manager

Come join us, and shape the future of the insurance industry!

ReMark is a global insurance consultancy helping insurers worldwide grow sustainably. Part of the SCOR Group, we specialise in data intelligence, marketing and technology solutions. Since 1984, we’ve reached over 1 billion people, ran over 12,000 campaigns and underwrite over 1 million policies each year. We’re a team of over 250 employees from 33 nationalities and 17 offices worldwide. Our clients include over 500 insurers, and we’re also partnering outside the industry with Garmin, local government, universities and more. Our vision is to transform the insurance industry, and we also believe in making products that have a sustainable impact on people's health and wellness.

The Role

The Client Manager is responsible for the following:

• Planning and implementation of campaigns in Japan and day to day client relationships
• Maximize the value from campaign design in aligning with company strategy and direction

Key Responsibilities and Tasks

• Communicate with clients and make healthy relationship with them for the business purpose of ReMark
• Accurate set up and updating of campaigns in the campaign management system
• Adherence to ReMark’s internal project management methodology
• Creation, communication and adherence to project timetables
• Data management and enhancement adhering to country specific legislation, ReMark global and best practice guidelines
• Oversee and ensure delivery of quality outputs across all channels
• Collaborate fully with all internal resources/departments as appropriate
• Supervise, coach and motivate the Campaign Execution team
• Delivery of campaigns according to ReMark and industry best practice standards
• Determine overall campaign strategy; clearly define objectives including direct marketing testing methodologies
• Development of copy and artwork for assigned projects, presentation to and obtaining approval from clients for all aspects – this includes negotiating copy and respecting ReMark’s creative standards - ensuring all components are proofread and compliant with standards
• Maintain superior working knowledge of print production, telemarketing and digital processes
• Manage all aspects of data including selection, segmentation and modelling, testing, tracking of defined segments and briefing for analysis of specified variables
• Understand the financial side/impact of campaigns, the cash flow from start to finish e.g. Marketing Allowance, Marketing Bonus, Ongoing Commission, Business Value derivation
• Sign off on all data processing and ensure that data is handled within agreed information security standards
• Regular analysis of Management Information reports
• Engage and brief internal departments/resources as required e.g. Group Creative, Marketing Operations, Actuarial, Production, Telemarketing, and Portfolio Management
• Closely monitor performance of external parties and vendors as necessary to achieve agreed targets
• Proactively drive program improvements which lead to increased returns
• Supervise, train and coach Campaign Managers (including new and existing) in order to support ongoing skill development as required
• Pro-actively engage with and support the Business Relationship Manager to maintain and develop key client relationships
• Provide support to Business Relationship Manager with regard to client presentations, strategy documents and meetings as required

Technical/Essential Competencies

• Clear thinking: Proven experience simplifying strategy into specific actions with clear accountability, making decisions with speed and accuracy despite ambiguity based on best available information, and communicating priorities clearly and concisely
• Dynamic, energetic and high-energy individual with a proven track record of client acquisition in Japan
• Proven commercial acumen
• Ability to influence and collaborate with senior level management team
• Executive level presentation skills
• Strong verbal and written communication in Japanese and English
• Reliable, responsive, attentive to detail
• Respect team work and group standard
• Self – starter who operates at speed
• Highly motivated by success – ambitious for personal growth and new challenges
• Motivated by new challenges and willing to venture into the unknown
• Established track record of producing high quality work that demonstrates attention to detail.
• Produces clear, complete and professional forms of communication demonstrating writing skills that meet the need of the intended audience
• Effectively manages multiple Service Provider relationships
• Proactively seeks new ways to deliver better quality, cost and process

Personal Competencies

• Exception interpersonal skill; Initiative, self-confident, strong team player
• Exception skills as a change agent and process oriented individual

Required Education/Work Experience

• Bachelor’s degree from university
• 3+ years’ experience in sales or marketing

What we offer

• Competitive salary and benefits
• Training opportunities
• Working in a global, entrepreneurial "start-up" environment within the established SCOR Group

The company working language is English. All ReMark employees should speak, read and write English to a sufficient level in order to communicate and operate effectively in the organization.